Return

  • Returns of Online Purchase

    We offer return within 7 days.
    **7 days warranty period: the days start counting from the date of receipt. It’s a 7 days warranty period, not a 7 days trial. All the returns must be in its original brand new condition **

    Log into your account 24 hours after you pick up your item, and find your order from “ My Orders,” click on “Return “ and go to the return page.
    Tick the checkboxes of the items you want to return and select the reasons for your return. Read the return policy carefully and confirm your return details to protect your own rights.

    Payment Refund Return time Refund Time
    TA-Q-BIN/ 7-Eleven/ Post Office SF Express/ EMS
    Credit Card We'll refund the price you paid for your item back to your original payment method. After return your item, we need 7-14 working days (excluding holidays) to process it. After receive your item, we need 3 working days to process it. It will take 2-7 working days for us to complete your refund after receive your item.
    UnionPay Card
    PayPal
    ATM The refund will be remitted to your bank account you assigned. We'll complete refunds on every Thursday after receive item.
    Store Code


    Please note:
    • In case the subsequent refund reduces the original order amount to below the free shipping threshold, we will deduct the shipping charge from your refunds.
    • We do not offer returns for the orders using coupons.
    • If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer you would have qualified for. And the gift with purchase of a target amount has to return if you falling below the qualifying purchase threshold. ( If you don’t return the gift we will reduced your refund.)
    • We provide one free return within 7 days warranty period(Taiwan Area). If you need to apply for more than one return, you will be responsible for the shipping costs incurred.
    • We do not offer free returns from other areas; you will be responsible for the shipping costs incurred, and we don't refund the shipping fee. Please note that all the tax and customs duties won’t be refunded.
    • Please note that you will be charged by PalPal if you return via PayPal. More details about payment fees, please take the PalPal fee page as the standard.
    • If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount will be reduced to reflect the terms of the promotional offer you would have qualified for. And the gift with purchase of a target amount has to return if you falling below the qualifying purchase threshold. ( If you don’t return the gift we will reduced your refund.)

  • We do not accept returns of either of the following

    Any product(s) returned over 7 days warranty period
    Any product(s) returned with an overdue return number
    Earrings and intimates(including bra, underwear, bra-top and socks)
    Any product(s) that is damaged
    Any product(s) not in its original brand new condition (has been worn or without all tags attached)
    Any product(s) has been modified
    Any product(s) didn’t return with the freebie(s)
    Any product(s) with damaged package or parts
    Any product(s) with stain or scent(such as perfume, body odor, smoke and etc)
    Any product(s) with cosmetics or stain from using( such as stain and scratch on shoes)
    Any product(s) marked as “non-returnable”

Need Help ?


Scroll To TopScroll To Top